In March 2023, I went to the Oleg Cassini store on Bagdat Avenue to try on a wedding dress. They told me a new one would be coming, and the color might be different. In April 2023, I tried on a new wedding dress for the first time. The fabric, pattern, and stitching of the dress were all different from the one I had tried on. A tailor and an authorized woman tried to convince me that the dresses were the same, but when I asked the customer representative, she admitted that the dresses were different. I'm waiting to hear how to deal with this problem. It's one thing that the dress I bought isn't the same as what I got, but it's another thing that they tried to make me think otherwise. This is a fraud!
I ordered a dress from the Oleg Cassini website, and they sent it to me with the security tag still attached. I felt like I was mistreated despite spending my own money. To make matters worse, the alarm wasn’t noticed until the day of the wedding at the tailor’s. Since the tag was inside the dress, ...
On Thursday, July 26, at 8:40 PM, I ordered a wedding dress from Oleg Cassini. By 9:00 AM the next morning, July 27, I contacted the store to cancel and request a refund. Although I saw and tried on similar dresses in-store, this specific dress was ordered without my seeing it in my size. The dress ...
On August 20th, I purchased a white mini dress from Oleg Cassini, but I didn’t take it home because it needed to be ironed. That evening, my fiancé surprised me with a dress, so I thought I could return the one from Oleg Cassini since I hadn’t even picked it up yet. However, the store refused to iss...
On August 29, I purchased an evening dress from Oleg Cassini. I wore the dress to an event on August 30, but by the end of the night, the lining (interfacing) inside the dress had come undone. I immediately took the dress to their Cevahir store the next day. After inspecting it, the staff admitted t...
In October 2025, we purchased a wedding dress and shoes from the Oleg Cassini Cevahir branch, in Istanbul Turkey, paying approximately ₺60,000. We encountered a lack of attention after the sale. I'd like to detail the alteration issues we experienced with the dress: We requested that the "globes" at...
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