On August 29, I purchased an evening dress from Oleg Cassini. I wore the dress to an event on August 30, but by the end of the night, the lining (interfacing) inside the dress had come undone. I immediately took the dress to their Cevahir store the next day. After inspecting it, the staff admitted that they had never seen this issue before and that it wasn’t caused by me. However, they said they could only repair the dress by ironing the interfacing back into place.
I had purchased the dress brand new, and for it to fall apart after one night shows the poor quality of materials used. I don’t trust that this "repair" will hold, and no one can guarantee that the dress won’t fail again at another event. Despite my request for a refund, they refused, claiming it was beyond their authority. I was given customer service’s number, and after speaking with them, I was told the dress was made by Alfabeta and they had to contact that company. After sending them a video as requested, they later informed me that Alfabeta had never received such a complaint before and therefore wouldn’t accept the return.
Even if the dress was made by Alfabeta, Oleg Cassini is responsible as the seller. I’ve seen other complaints with similar responses, so I want to remind Oleg Cassini of their obligations. I have already filed a complaint with the Consumer Arbitration Committee and will pursue this matter in court if necessary.
On August 20th, I purchased a white mini dress from Oleg Cassini, but I didn’t take it home because it needed to be ironed. That evening, my fiancé surprised me with a dress, so I thought I could return the one from Oleg Cassini since I hadn’t even picked it up yet. However, the store refused to iss...
I purchased a wedding dress from Oleg Cassini, but when I realized it wouldn't fit, I requested a return without ever trying it on to avoid any damage to the dress. Even though I initiated the return within the legal timeframe, my request was denied, and I was told that returns are not accepted. I f...
I ordered a dress from the Oleg Cassini website, and they sent it to me with the security tag still attached. I felt like I was mistreated despite spending my own money. To make matters worse, the alarm wasn’t noticed until the day of the wedding at the tailor’s. Since the tag was inside the dress, ...
I recently purchased a pair of gloves from Oleg Cassini, and although it’s been less than 30 days, my return request was denied. When I bought the gloves, I wasn’t informed that returns would not be accepted, and since they didn’t match my wedding dress, I tried to return them. The store claimed tha...
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