On Thursday, July 26, at 8:40 PM, I ordered a wedding dress from Oleg Cassini. By 9:00 AM the next morning, July 27, I contacted the store to cancel and request a refund. Although I saw and tried on similar dresses in-store, this specific dress was ordered without my seeing it in my size. The dress hasn’t been delivered to me, nor has it even arrived at the store. Despite this, Oleg Cassini is refusing to process my refund, putting me in a difficult position as a consumer. According to consumer rights, a product not yet received should be eligible for a return. I canceled the order within 24 hours, and I urge Oleg Cassini to respect consumer rights and process my refund immediately. This situation is causing unnecessary distress, and I ask for a prompt resolution.
I purchased a wedding dress from Oleg Cassini, but when I realized it wouldn't fit, I requested a return without ever trying it on to avoid any damage to the dress. Even though I initiated the return within the legal timeframe, my request was denied, and I was told that returns are not accepted. I f...
I recently purchased a pair of gloves from Oleg Cassini, and although it’s been less than 30 days, my return request was denied. When I bought the gloves, I wasn’t informed that returns would not be accepted, and since they didn’t match my wedding dress, I tried to return them. The store claimed tha...
On August 20th, I purchased a white mini dress from Oleg Cassini, but I didn’t take it home because it needed to be ironed. That evening, my fiancé surprised me with a dress, so I thought I could return the one from Oleg Cassini since I hadn’t even picked it up yet. However, the store refused to iss...
Yesterday evening, as I was checking out bridal gowns on the Oleg Cassini website, I spotted a whopping 99% off on certain dresses. I checked it out and then left the website. Afterward, I came back and chose to buy something. I got the dress and got a sales contract and notification confirming the ...
I ordered a dress from the Oleg Cassini website, and they sent it to me with the security tag still attached. I felt like I was mistreated despite spending my own money. To make matters worse, the alarm wasn’t noticed until the day of the wedding at the tailor’s. Since the tag was inside the dress, ...
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