I transferred ₺1000 to OKEx via bank deposit on 22/08/2023, but I have not yet seen it reflected in my account. I have the receipts, but it indicates that the order was cancelled. Could you lend me a hand, please? What is the process for handling cancelled orders and refunding the funds back to my account? I've filed a complaint, but there has been no response so far.
How can I withdraw my funds from my Coinex account? I have been put in a difficult financial situation, losing ₺350,000. The amount is visible in my Coinex account, but I cannot withdraw it. I filed a complaint with the prosecutor's office, but I haven't received a response for a week. I provided al...
I'm furious with OKEx! On June 13, 2023, I requested a withdrawal from my account, and it was successfully approved. But guess what? It's been over 10 days, and my hard-earned money hasn't arrived in my bank account. I've been receiving nothing but excuses via email, and this frustrating situation c...
I transferred funds from my bank account to my OKEx account and attempted to withdraw them to trade on different platforms. After completing the withdrawal, the funds did not appear on the platform I intended to use, so I requested a refund from the platform, and the money was returned to my OKEx ac...
On September 13, 2025, at 05:25 AM, I deposited 3,000 TL into my MEXC account using the mobile app. Shortly after, I canceled the transaction. However, despite the cancellation, the money has not been refunded to my bank account. It has been more than 2 hours, and I am still waiting. I contacted ME...
I deposited Turkish Lira into my OKEx account, but it has not yet appeared. It's frustrating that a platform as prominent as OKEx operates with such sluggishness and inefficiency. I expect a prompt resolution to this matter. I've created a support ticket, and they say they'll respond within 10 hours...