Odeabank Customer Cannot Withdraw Money From Tera TP2 Fund

I am submitting this complaint regarding the liquidity problems and resulting losses I have experienced with my investment in Tera Portfolio II Free Fund (TP2), which I made through Odeabank. Before investing, I was specifically told that this fund offered the highest returns and was reliable. I repeatedly emphasized that I did not want to take any risk with my savings because I had upcoming financial obligations and was looking for a safe investment option, yet I was directed toward this fund.

When I attempted to sell my fund holdings, I discovered that I was unable to complete the transaction. When I contacted my bank representative the following day, I was told that there was nothing they could do, that I had no choice but to wait and monitor the process. I was also informed that the situation could continue for an extended period, potentially up to six months. With my loan and credit card payments approaching, having my savings effectively frozen and being left without access to my money has placed me and other investors in an extremely difficult situation.

I therefore request that the Capital Markets Board of Türkiye (SPK), Odeabank, and Tera Portfolio Management Company conduct the necessary investigations into this matter and provide me with a written and transparent explanation of the situation. I also request that my principal be immediately returned to my account in full, without any deductions or loss of rights, and that all financial losses I have incurred as a result of this situation be compensated.