Enpara Account Block Prevents Access to Money and Daily Transactions

Since March 11, I have been unable to carry out any transactions in my Enpara accounts. Because my accounts have been frozen, I cannot withdraw, use, or transfer the funds to another account. This situation is causing me serious hardship, as I manage all of my daily financial activities through these accounts.

I have contacted Enpara customer service multiple times during this process. Each time, I was only told that there is an ongoing bank review, that they cannot see the details, and that they do not know when it will be resolved. No clear information, justification, or written explanation has been provided to me.

This prolonged uncertainty is damaging my trust and creating financial pressure. My blocked accounts contain approximately $3,200 in gold, €850, and $960, all of which I am completely unable to access. Because I cannot use these funds, I am struggling to meet my payments, plans, and financial obligations.

I request that Enpara immediately remove the block on all of my accounts, as they are being restricted without any concrete justification or clear timeline. I also ask for a clear and understandable explanation of the reason behind this review so that I do not face a similar situation again in the future.