Midas Fund Sale Still Pending and $13,166 Has Not Been Paid

I had 218,776 units of the Tera Portfolio Equity Fund (THF) in the Midas app. On September 16, 2026, at 10:52 a.m., I placed a sell order. The order was sent to TEFAS the same day, and the app stated that the transaction would be completed after 5:00 p.m. on September 18, 2026. However, even after that date and time passed, the transaction was not completed and the money was not credited to my account. The transaction still appears to be pending in the app, and as the fund's value declines, it feels as though my money is also losing value. When I go to the Investments section, the word “blocked” appears next to the relevant stock/fund. No information is provided about who can remove this block or how it can be removed, and it appears that I cannot withdraw the money until the block is lifted. I had already sold the relevant fund before these events occurred, yet approximately $13,166 of my money has still not been paid to me. I was also unable to reach a customer service representative or find anyone to assist me through the Midas app. I request that the block on the sell order placed from my account, number 1241302, be removed immediately and that the proceeds from the sale be transferred to my account without further delay.