Odeabank Customer Account Delay Cost Me Money Loss
Founded Turkey ODEA BANK A.S, l opened an account with the video call l made with customer service on 23.06.2023 by verifying the identity. But until 26.06.2023 and they did not open my account. At the time l requested to öpen an account a maturity rate of 45% was given, but now the maturity rate has been reduced. l lost money due to this decrease, and the exchange rate rose from 23TL to 25TL. l also suffered from this increase. ODEA BANK deliberately did not open an account and planned to decrease the maturity and increase the exchange rate. l made a complaint to the relevant government agency the BDDK.
Dear customer, you can convey your suggestions, requests, and complaints regarding our bank's products and services to us via the "Contact Us" link or through the Odeabank Contact Center. Sincerely, Odea Bank A.Ş.
At this stage, you should explain your response to the BRSA inspectors. I have started working with another bank. The bank's partners and investors should hold accountable the managers who gave the instructions to wait for the decrease in maturity and the increase in the exchange rate, which caused the bank to lose cash inflow.
Hello, In response to the message our customer sent to your site, they have been contacted and informed. Dear customer, you can convey your suggestions, requests, and complaints regarding our bank's products and services to us. Best regards, Odea Bank A.Ş.
