I possess a credit card from Odeabank with a limit of ₺3500, which I seldom utilize due to the limited amount. Last year, I considered canceling the card because of the annual fee, but the customer service team persuaded me to stay by refunding the fee and encouraging me to keep the card for another year. I consented, but now they’ve billed me ₺600 for the yearly fee. My request for a refund or cancellation of the fee was denied. It seems unreasonable to charge ₺600 for a card that has a ₺3500 limit. I feel quite unsettled and let down by the way the bank has handled this situation. I hope this matter will be addressed justly.
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
I was charged ₺796.5 as a card usage fee on my Akbank Axess card in May. When I got this card last year, I was assured that there would be no fee for the first year and that if a fee was charged in the second year, I could call customer service to have it canceled. However, when I reached out to cus...
Akbank charged a ₺1,150 annual fee on my credit card with a ₺5,000 limit. This fee amounts to nearly a quarter of the card's total limit, and I would ...
I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but b...
I was using İş Bank’s credit card when I noticed a charge of ₺836 applied to my account as the annual usage fee for 2025–2026. I immediately contacted the bank and spent 21 minutes on the phone with customer service. In the end, I told them I wanted to cancel the card and no longer use it. The repre...
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