5
Resolved

Odeabank Alters Interest Rates Without Notice

Tuncay
Tuncay
Odeabank
September 21, 2023 6:17 PM121
Tuncay's Thank You Message
Sure, the translation of "Teşekkürler..." from Turkish to English is "Thank you..."

It's possible that Odeabank will change the interest rate that they advertise when you first open an account with them. They won't provide any evidence, and I can't seem to locate a signed contract anywhere. Is doing so permissible? Who is in charge of this bank? I'm going to have to report this bank. They open accounts without first obtaining digital contract approvals, and then they later claim different interest rates for those accounts. I challenge the representatives of Odeabank to conduct an investigation. Have you lowered the interest rate from the initially approved 32% to the current 28%? Who gave the go-ahead for this modification?

September 22, 2023 9:07 AM (14 hours after complaint)

The message that our customer has sent to your website has been taken into consideration by our bank. Information will be provided to our customer as soon as possible. Dear customer, you can convey your suggestions, requests, and complaints regarding our bank's products and services to us via the "Contact Us" link on our website or through the Odeabank Contact Center. Sincerely, Odea Bank A.Ş.

September 22, 2023 12:54 PM

Hello, Our customer has been contacted and informed based on the message they sent to your site. Dear customer, you can convey your suggestions, requests, and complaints regarding our bank's products and services to us through the "Contact Us" link or via the Odeabank Communication Center. Sincerely, Odea Bank A.Ş.

Tuncay
Tuncay
September 29, 2023 5:20 PM

Sure, the translation of "Teşekkürler..." from Turkish to English is "Thank you..."

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