Garanti Bank has tampered with my account without my authorization. I had a daily interest-bearing account; on July 30, 2024, it was abruptly changed to a monthly period without my knowledge or permission. When I contacted customer service, they told me the app or customer service number did not handle the update. The Elazıg Garanti Bank branch had already extended this offer to me, but I made it plain that I had no interest. I find it rather obvious that they proceeded and carried out it nonetheless. How are we meant to go on if we cannot rely on our bank to honor our choices? From the accountable authorities, I am expecting a quick reply and a complete justification. This kind of behavior is unacceptable, particularly in light of a bank expected to be reputable.
On March 15, 2024, at 14:33, Garanti Bank took ₺0.90 from my card without my permission and labeled it as 'salary'. I didn't authorize this transaction, which is a completely new problem for me as a Garanti Bank customer. I need this issue resolved as soon as possible. 1. I'm not an employee, and ev...
On December 7, 2024, I spoke with Garanti Bank’s customer service over the phone and applied for an American Express credit card. I was informed that the annual membership fee was ₺1800 and that it would be charged on my second statement, which I accepted. However, when I received my statement, I sa...
Garanti Bank changed the date of the loan installments without my knowledge. And the loan that should have been 5 installments is shown as 6 installments. There are 2 installment payments in March. When I went to the Kadıköy branch, they said this is a business house and you are expected to pay the ...
Garanti Bank has made a management fee deduction under the name of 'Gehaş Pension System' without my consent. When I called the bank, they told me that since I didn’t exit the system within two months from the contract start date, I wouldn’t be able to withdraw my money for five years. They also sta...
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
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