I can no longer use my Oculus Samsung VR headset because updates are no longer supported. This is unacceptable—selling a product and then abruptly cutting off support is unethical. The device is now completely unusable, leaving me with no option but to feel cheated.
Such practices wouldn’t be tolerated elsewhere, where companies would face serious penalties for abandoning customers like this. I demand either a full refund for the product or that proper update support be reinstated so I can use the headset I paid for. Oculus and Samsung must take responsibility and resolve this issue promptly. Ignoring customers in this manner is unacceptable.
I was able to use my Samsung VR headset for about two weeks, but now I keep encountering a "timeout" error and cannot log in. Despite contacting Samsung's headquarters, they have failed to offer any solution to this issue. I even tried creating new accounts on Facebook, but the problem persists, and...
I purchased an Oculus Quest 2 128GB VR headset from Hepsiburada, and it is still under warranty. The device was sent for repair twice. The first time,...
Hello, my account was charged twice by the Oculus app without my consent, despite me not using the app at all. I requested a refund, but Oculus claims they cannot process it, which is unacceptable. According to their policy, apps used for less than 2 hours and purchased within 14 days are eligible f...
The lens on my Oculus Quest 3 cracked from the inside, pushing outward. I immediately contacted authorized support, but they refused to help, saying there was nothing they could do. To make matters worse, there is no customer service number, and no repair service is available in Turkey. The only pl...
Hello, I have been a loyal Samsung Gear VR user for years, and it worked seamlessly with the Oculus app. However, everything changed after I received the email stating that the platform would transition to Meta. I created a Meta account as instructed, but when I connect my device, it still tries to ...
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