The lens on my Oculus Quest 3 cracked from the inside, pushing outward. I immediately contacted authorized support, but they refused to help, saying there was nothing they could do.
To make matters worse, there is no customer service number, and no repair service is available in Turkey. The only place offering repairs is Japan, and even replacements are not provided anywhere else. Despite having a valid invoice and warranty, there is zero support or accountability from Oculus.
This is unacceptable for a premium product. Oculus, I demand a proper solution—either a repair service, replacement, or a refund. Ignoring customers with legitimate issues is not acceptable. Fix this now!
I purchased an Oculus Quest 2 128GB VR headset from Hepsiburada, and it is still under warranty. The device was sent for repair twice. The first time,...
I can no longer use my Oculus Samsung VR headset because updates are no longer supported. This is unacceptable—selling a product and then abruptly cutting off support is unethical. The device is now completely unusable, leaving me with no option but to feel cheated. Such practices wouldn’t be toler...
I was able to use my Samsung VR headset for about two weeks, but now I keep encountering a "timeout" error and cannot log in. Despite contacting Samsung's headquarters, they have failed to offer any solution to this issue. I even tried creating new accounts on Facebook, but the problem persists, and...
Meta's Oculus store processed a purchase on my Oculus VR 2 device for a game I never approved, charging approximately $107 (around ₺3200) to my credit...
Hello, my account was charged twice by the Oculus app without my consent, despite me not using the app at all. I requested a refund, but Oculus claims they cannot process it, which is unacceptable. According to their policy, apps used for less than 2 hours and purchased within 14 days are eligible f...
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