I recently purchased the Nivea Cellular Luminous 630 Anti-Dark Spot Serum from Gratis, only to discover it was completely empty. Initially, I thought there was an issue with the pump and spent a considerable amount of time trying to make it work. When nothing improved, I decided to cut the bottle open, only to find out that there was no product inside.
I am extremely disappointed that such a well-known brand would sell a product in this condition. This is unacceptable, especially given the premium price for such skincare items. I demand an immediate resolution, either a replacement or a refund, as well as a review of quality control processes to prevent this from happening to others.
I purchased the Nivea Luminous 630 serum from Rossmann on May 8, expecting a high-quality product from a globally trusted brand. However, I was extremely disappointed to discover that the pump dispenser is completely defective. No matter how many times I press it, the product simply won’t dispense. ...
I purchased the Nivea Luminous Anti-Spot Serum about 3–4 months ago from the Gratis store in Şirinevler, Istanbul, during a promotional sale for around ₺300–₺350. I’ve used the product 5–6 times in total. At first, the pump mechanism worked fine, but after a few uses, the serum stopped dispensing in...
I purchased the La Roche-Posay Mela B3 Serum (10ml) to try it out, but when I opened the bottle, I noticed a significant amount of empty space inside. The bottle was not fully filled, which is extremely disappointing for a product that is already sold in such a small quantity. I contacted the store...
I purchased an Urban Care dry shampoo from Gratis, but despite using it only three times, I picked it up today and found the bottle completely empty. I stored it upright and securely, ensuring there was no leakage or accidental spraying, yet the product somehow disappeared on its own. This is incre...
Today I received my NYX blush order, and to my shock, the compact arrived completely empty—there was no product inside the packaging at all. I contacted the retailer immediately, and while they agreed to a return, I’m deeply disappointed by the situation. What makes this worse is that NYX products ...
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