I left our Nissan Micra at Avcılar Firuzköy Nissan Görkem authorized service for routine maintenance on January 30, 2024. Later, the service representative, Mr. Y****, contacted us to inform us that our car wasn't working. We insisted they fix the issue, and after a staggering 42 days, we finally got our car back. Despite reaching out to both Nissan Turkey and Nissan Japan during this period, no one addressed our problem. They didn't even provide a replacement vehicle. Upon receiving our car, they demanded ₺5000 + VAT for parts. The attitude of Mr. G****, the owner of Nissan Görkem authorized service, exacerbated our ordeal. This experience made us question Nissan's commitment to customer satisfaction. I no longer plan to choose Nissan and unfortunately, due to my experience, I'm not recommending it to others either.
I took my 2021 model car, still under warranty, to Karabulut Motor Vehicles company, an authorized Nissan service center in Elazığ, on April 25, 2023. Due to their incompetence, they couldn't solve the problem with my car and sent me back empty-handed after traveling 200 km. I contacted Nissan custo...
We purchased a 2023 Nissan Qashqai e-power and had its 45,000 km maintenance done at Borovalı about a month ago. While driving, the car displayed an error message: "e-power system is off, stop safely." After contacting Borovalı, we were directed to call roadside assistance, which took over 4 hours t...
I brought my 2023 model Nissan X-TRAIL e-Power to your authorized service center on August 17, 2024, after an accident. It’s been 20 days, and despite multiple inquiries to your service center and customer hotline, I’ve been repeatedly told that the necessary spare parts are not available in Turkey ...
I bought my Nissan Juke brand new from the dealership in 2024. A short time later, the vehicle was involved in a minor accident—just one wheel and its related components were affected. We had the car towed to the authorized Nissan service, where they told us some parts needed replacing and would hav...
I bought my car in December 2021. At only 15,000 miles, it had a turbo steel pipe crack, causing oil to leak into the engine. It spent a month in the service center, waiting for foreign parts. Then, they said the addblue brain was faulty, leading to another 45-day service stint as they awaited parts...
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