1
İlker is completely dissatisfied with the result

Nissan Micra Service Delay

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İlker
March 28, 2024 12:20 am
25

I left our Nissan Micra at Avcılar Firuzköy Nissan Görkem authorized service for routine maintenance on January 30, 2024. Later, the service representative, Mr. Y****, contacted us to inform us that our car wasn't working. We insisted they fix the issue, and after a staggering 42 days, we finally got our car back. Despite reaching out to both Nissan Turkey and Nissan Japan during this period, no one addressed our problem. They didn't even provide a replacement vehicle. Upon receiving our car, they demanded ₺5000 + VAT for parts. The attitude of Mr. G****, the owner of Nissan Görkem authorized service, exacerbated our ordeal. This experience made us question Nissan's commitment to customer satisfaction. I no longer plan to choose Nissan and unfortunately, due to my experience, I'm not recommending it to others either.

April 04, 2024 4:04 pm (7 days after complaint)

Dear İlker Y., Thank you for reaching out to us. After a detailed evaluation of the matter, we will inform you as soon as possible. For all information requests and feedback, you can call our Smile Line. Best regards, Nissan Turkey Customer Relations

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