I purchased a pair of Nike Ja 3 basketball shoes from the Hooperstr website on 17 November for ₺5,399.99, paying by credit card. Although nearly two months have passed since I placed my order, the product has still not been delivered to me. Despite contacting the company, I have not received any clear or solution-oriented response. I was only informed that the shipment was stuck in customs, but I was not given any proper information or guidance about what needs to be done. In accordance with the Law No. 6502 on the Protection of Consumers, I am experiencing victimization because this product has not been delivered within a reasonable time. Since the product has not been delivered, I request the cancellation of my order and a full refund of the amount I paid. I kindly request that the necessary action be taken regarding my complaint.
I sent my Nike shoes for inspection due to defects, and on June 22, I received an email confirming that my refund was approved. However, it’s now been three months, and I still haven’t received any refund. Despite repeated follow-ups, Nike claimed the payment was made and even sent me a refund recei...
While in Ankara for medical treatment, I purchased an item from the Nike store at Nata Vega AVM. I made this purchase on the evening of my last day in Ankara. Since then, I’ve been trying to contact the store regarding my purchase, but after 2-3 weeks of constant attempts, I still haven’t been able ...
NIKE is unable to deliver a purchased product (order code : 90010168706990) that had past Istanbul customs 22 days ago. I can't get a proper/satisfying answer from the customer relationship office in Turkey. Their tracking system makes it impossible to get a refund before they find out where the mis...
On the day I bought my Nike shoes, I mentioned that they felt tight, but they said they would "stretch out." After two weeks, I went back with the same complaint and received the same response. Two weeks later, the shoes started to loosen up, but the right shoe began to tighten even more, causing ir...
On March 9, 2023, I bought a shoe from Trabzon Forum Nike store. The shoes opened from the sides in a period of 3 months and the company sent it for examination on June 17th. I received the shoes today with a rejection response. But I can't understand that a product that I paid more than 1500 TL giv...
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