While in Ankara for medical treatment, I purchased an item from the Nike store at Nata Vega AVM. I made this purchase on the evening of my last day in Ankara. Since then, I’ve been trying to contact the store regarding my purchase, but after 2-3 weeks of constant attempts, I still haven’t been able to reach anyone. I called Nike Turkey, their distributor, and the Nike Nata Vega store itself numerous times at +903125542636 and +903125542637, but no one ever answered. It is unacceptable that a globally recognized brand has such poor customer service and is impossible to contact. I live outside Ankara and cannot travel there easily. The return and exchange period for the product I purchased will soon expire, and I urgently need to speak with an authorized representative. Thank you.
On March 20, 2025, I purchased a pair of Nike Zoom Superfly 9 Elite football boots from the Nike Factory Outlet at İzmir Optimum Mall. I used the shoes only six or seven times over five months, and during this short period, I encountered a serious manufacturing defect as the boots broke. When the is...
Only 2 weeks and 3 days back, I purchased a pair of shoes from the Nike store at Adana Real Mall without checking them, relying on the brand. After three days, I realized they were not working properly. I returned them to the store, and the staff verified the problem. They specifically noted on the ...
On February 3, 2023, I ordered a pair of shoes from Nike. It's been 18 days, and the shoes still haven't come. I know that international shipping can take a while, but the shoes have been in Adana, Turkey, where I live for six days now without being given out. The delivery is being taken care of by ...
I sent my Nike shoes for inspection due to defects, and on June 22, I received an email confirming that my refund was approved. However, it’s now been three months, and I still haven’t received any refund. Despite repeated follow-ups, Nike claimed the payment was made and even sent me a refund recei...
On November 24, 2025, I visited the Nike Emaar store to return a defective product. Despite weeks passing, I have yet to receive any response regarding my request. I have tried calling all the contact numbers listed for Nike, but no one answers. It’s extremely frustrating to be left in the dark with...
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