Neutrogena Refreshing Daily Scrub Burned My Face on First Use Despite “Gentle” Claims

I bought the Neutrogena Refreshing Daily Scrub from Gratis store, trusting the label that claimed it “cleans deeply without drying.” My skin is already dry, so I thought this would be safe. Big mistake. The very first time I used it, my face started burning. It didn’t just tingle—it burned, and now my skin feels even drier and irritated. I’m honestly shocked at how harsh this product turned out to be, despite its promises. Now I’m left wondering who’s going to take responsibility for this. What happens to my skin now? Who’s going to cover the damage and the money I spent (₺)? I demand a proper explanation and immediate support.