I am writing regarding an issue with my Netshort app subscription through the US App Store. On 19 February, I attempted to cancel my subscription via the app and believed that the cancellation had been processed correctly. Despite this, I have continued to be charged for the subscription after that date, and the total amount that has been taken since 19 February is $89.97 USD. I have no customer number or subscription ID available other than the information linked to my Apple ID in the US App Store. I have not yet been able to contact Netshort customer support about this issue, but I would like this situation to be resolved as soon as possible. I kindly request a full refund of the $89.97 USD that has been charged after my cancellation attempt, and I also ask for written confirmation by email that my subscription has been fully cancelled so that no further charges will be made. I expect this matter to be reviewed and resolved promptly.
I have been trying to cancel my monthly subscription in the Netshort app for about a month, but I have not been successful. Even though I follow the cancellation steps within the app, it keeps redirecting me back to the same page and the subscription cancellation never goes through. During this pro...
Without my consent, my Apple.com account was charged for a “Weekly VIP Netshort” subscription on August 16, 23, and 31, totaling approximately $42. I did not authorize this subscription, and the charges occurred directly through my own Apple account. I attempted to cancel the subscription but was un...
On October 12, 2025, at 2:50 AM, a ₺194.99 monthly subscription fee was charged to my account without my consent through the Netshort Android app. I immediately canceled the subscription via Google Play, but no refund has been issued and I haven’t received any notification or explanation about the t...
I subscribed to Netshort with a 1-week package and only used the service for a single day. After that, I completely stopped using the app. Despite this, I was shocked to discover that ₺1099 was charged to my account without any notification, approval, or warning. I received no email, SMS, or in-app ...
I am reporting an unauthorized subscription payment taken from my bank account by the Netshort application without my knowledge or consent. While I have managed to cancel the subscription, I am now demanding a full refund for the unauthorized charge. A significant amount of money was involved in thi...
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