Fraudulent Withdrawals By NetShort

22

I am writing to complain about repeated unauthorized charges of 24.99 USD made by NetShort from my UBA USD account. I first saw NetShort through an advertisement on Instagram and entered my card details only to watch a particular video. I did not intend to start any ongoing subscription and I have not watched anything from their website since 12 September. Despite this, NetShort has withdrawn 24.99 USD from my account three times without my clear consent. The first withdrawal was on 18 September, the second on 25 September and the most recent one was taken today. Each transaction appeared as a 24.99 USD debit from my UBA USD account. I consider these withdrawals unauthorized and unfair, because I was not clearly informed that my card details would be used for recurring weekly payments and I did not knowingly subscribe to such a plan. These charges have caused me both financial loss and distress. I request that NetShort immediately cancels any subscription or recurring payments linked to my card and provides a full refund of all 24.99 USD deductions taken from my account so far. I also ask that my details be removed from any automatic billing so that no further charges are made without my explicit approval. I expect this issue to be investigated and resolved promptly and a written confirmation to be sent to me once the refund and cancellation have been completed.

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