I recently bought some Nescafe coffee and tried to enter the codes on the packaging into their app, but it kept telling me they were invalid. This has happened to me twice now, which is very annoying. Why bother with the promotion in the first place if they're going to give out invalid codes? It's not fair to deceive us and exploit our trust in this way. If they do not take this seriously, the brand's reputation will suffer badly. After all, people are buying this coffee to take advantage of the gift promotion, so they expect it to work as advertised. I'm hoping they'll accept responsibility and find a solution to this problem. I mean, I'm not asking for the moon here. All I want is to be able to take part in the promotion that was promised to me when I purchased the product. It's annoying to keep receiving invalid codes, and it's unjust to loyal customers like myself. So I'm hoping they will address this and make things right.
Dear Sir/Madam, Our consumer was called to be informed about the matter, but could not be reached. For your information. Nestlé Communication Center 0800 211 02 18 444 3 160
I've been having an annoying issue with Nescafe's promotion. They have these codes inside their coffee packets that are supposed to entitle you to rewards, but it's all been a letdown. Instead of delivering the promised goods, they direct you to their "Neapp" dealers. When I approached them, they cl...
Firstly, I have been purchasing Nescafe products in bulk, often attracted by the various promotional campaigns advertised on the packaging. However, I have repeatedly encountered instances where the promised campaign codes are missing from the packages. This is not only misleading but also frustrati...
I entered over 30 codes into the Neapp app for a giveaway, but the system shows I’ve only participated 12 times. This is clearly inaccurate, as I still have the coffee packets with codes to prove it should be more than 12 entries. I expect this error to be fixed promptly. It’s frustrating to put in...
I just got the Neapp app to help me locate stores in my area that serve Nescafe coffee. The app displayed two nearby stores that were supposedly taking part in a promotion. However, during my visit to both stores, the employees seemed to be unaware of any ongoing promotion and mentioned that they h...
I downloaded the Nescafe promotion app to participate in their sweepstakes and had accumulated nearly 20 entries. Despite keeping my session active, the app unexpectedly logged me out due to a timeout issue. When I logged back in, I discovered that most of my sweepstakes entries were gone. This is ...
Comments