Netshort Unauthorized Debits and Refund Request

I am writing regarding repeated charges from Netshort for a short drama series subscription that should not be active on my account. Although I am being billed every week, when I log in to the Netshort platform it shows that I do not have any active subscription at all. Since 25 September 2026, I have been charged 37.05 AUD every week for this service. I did not knowingly start this subscription and, according to the information visible on my Netshort account, there is no subscription currently listed, yet the payments continue to be taken from my card. I have tried to contact Netshort customer support about these unauthorized charges but I have not received any reply so far. The lack of response, while the weekly debits continue, is causing both financial loss and frustration. I request that all weekly charges from 25 September 2026 to today be fully refunded, that any active or hidden subscription linked to my account or card be cancelled permanently, and that written confirmation be provided that no further payments will be taken without my explicit consent.