XM.com Deposit Not Showing in Account After Bank Transfer

I deposited ₺3,100 to my XM.com account via IBAN on 20.10.2026, but the money has still not been credited to my account. The deposit was made from my own bank account and the amount was withdrawn from my bank, yet it is not reflected in my XM.com balance. After noticing this, I contacted XM.com support many times, but the problem has not been resolved and my balance is still missing. Each time I was told that the issue would be checked, however I have not received a clear explanation or solution. I request that my ₺3,100 deposit be urgently located, credited to my XM.com account and that I be informed in writing about the reason for this delay. I also ask that, if my balance will not be credited, the full amount withdrawn from my bank be refunded to me without any deduction. Based on this experience, I do not recommend that anyone prefer or use this platform.