I recently purchased the Nars Soft Matte Concealer in the shade “Custard” from Sephora. In-store, the sales associate tested the product on me, and the color looked great under the store lighting. However, when I used it for the first time at home, I was shocked. The product settled heavily into my under-eye lines — lines I didn’t even realize were so visible until this concealer emphasized them. Over time, it also seemed to disappear from my skin completely, as if my skin was absorbing it, leaving no coverage behind.
This was my first time trying Nars, and I regret the purchase. I know Sephora typically refuses returns on used products, but I spent ₺1,270 on this and do not want my money to go to waste. I am hoping that Nars can reach out to me directly to address this quality issue and offer a fair resolution, whether through a refund or product exchange.
After being satisfied with the NARS Climax mascara I purchased from Sephora, I decided to try the NARS Climax Extreme mascara and bought it from the NARS store at Emaar. Unfortunately, the experience was completely disappointing. From the moment I applied it, the formula proved far too wet—it instan...
I recently purchased a NARS foundation from Sephora after a sales associate persistently recommended it. She went out of her way to convince me it was perfect for my skin, insisting that it provided hydration and should be applied with my hands for best results. Trusting her expertise, I bought it. ...
I want to report my frustration and disappointment with a purchase I made at the NARS Cosmetics store in Emaar AVM. When I entered the store, I clearly explained to the consultant that I have naturally dark-toned lips and that red lipsticks often appear burgundy on me. I asked specifically for a pro...
I purchased a Nars eyeliner from the Sephora store in Tunalı Hilmi, Ankara, expecting premium quality given the brand’s price and reputation. However, from the very first application, I started experiencing a severe allergic reaction. My eyelid and eye began to swell immediately after use. I didn’t ...
Five or six months ago, I purchased several products, including the Nars Climax Mascara Duo, from the Nars Cosmetics store on Bağdat Caddesi. The store associate assured me at the time that as long as I didn’t open the mascara, it would remain in perfect condition and not dry out. Trusting their adv...
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