Mytrip Took ₺ for Surname Correction but Didn’t Fix It or Refund My Money
March 15, 2025 2:33 PM45
On my March 2, 2025 flight reservation, I requested a surname correction. Despite reaching out in advance, Mytrip failed to update my last name on the ticket. To make matters worse, they charged me €35, claiming the correction would be processed—but it never was.
Now I’m left with a ticket that has incorrect passenger details and no resolution in sight. They took my money and delivered nothing. I’ve contacted them repeatedly, and still, no refund has been issued.
This is unacceptable. If you charge for a service, you are obligated to deliver it. I will keep filing complaints until my money is returned. This was my first and absolutely last time booking with Mytrip. Avoid them at all costs.
