On October 13, 2024, I purchased the MSI Pro H610M-G motherboard from Amazon. When I attempted to update the BIOS, the process failed. After clicking the "Restart Computer" option to proceed with the update, the computer shut down and never powered back on. As a result, the update could not be completed.
When I contacted MSI customer support, they admitted that some of these motherboards have known defects. They suggested I send the defective motherboard to them for repair, promising to resolve the issue. However, as a remote worker based in Ankara, I rely heavily on my computer for work. Sending the motherboard for repair and waiting for its return will disrupt my workflow significantly.
I urgently request MSI to address this issue promptly and provide a quicker solution to minimize the inconvenience caused. My work depends on having a functioning computer, and this problem must be resolved immediately.
I own an MSI Pro H610M-G DDR4 motherboard, and MSI Center repeatedly prompted me to update the BIOS. After following their recommendation and updating it, my computer completely stopped working and would not turn on again. I attempted to contact MSI for warranty support but could not find anyone to...
On November 22, 2022, I ordered an MSI B-650 Pro motherboard. After receiving the other components, I assembled my system. The computer began experiencing a slow startup issue from the moment of purchase, and memory errors also occurred. After contacting MSI support on December 2, 2022, they sent me...
I have been unable to turn on my MSI Katana 17 B13VFK laptop for the past four days. The device does not power on at all, and I have already tried basic troubleshooting steps such as using different power outlets and adapters, but the problem persists. My laptop is still under warranty, and I purcha...
I purchased an MSI Pro X670-P WiFi AMD motherboard from N11 on 12/01/2024. The technicians discovered a problem with the motherboard during the assembly process and recommended getting it replaced. I was informed that my refund request was denied and I was directed to ServisPoint. We submitted the m...
A month ago, I ordered an MSI Pulse 17 B13VFK laptop. I encountered a persistent freezing issue, and it only responded to a long power button press, requiring a restart in that manner. Twenty days ago, I sent it for warranty service to authorized service centers. After 10 days, they called and repor...
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