Mostbet Closed My Account After I Requested a Withdrawal
I submitted a withdrawal request for ₺90,000 on the Mostbet platform. About an hour after creating the request, my account was suddenly closed. When I contacted customer service regarding the closure, they simply stated that there had been a "rule violation" without providing any further explanation. However, I firmly believe that I did not violate any rules, and no specific details were shared with me. I had also completed all the required identity verification steps without any issues before initiating the withdrawal. As a result, I have been left in a difficult situation—my account is closed, and my money has not been paid. I am requesting the return of my ₺90,000 and the reopening of my account.
Dear Ahmet Y., We have received the information. Our colleagues have requested your documents. To complete the identification procedure, you need to send the following data: 1. A photo of the bank card you used to deposit funds (if you have more than one card, a photo of just one is sufficient) and a selfie taken with this card; 2. A close-up photo of your identity document (all information on the document must be clearly visible and not covered); 3. A photo of your ID card containing all your personal data and another document of your choice (driver’s license, birth certificate, passport, military certificate, etc.). Please check your email and provide the necessary documents to resolve the issue. Your account will remain locked until you complete the identification process. Best regards, Mostbet.
