Money Pay and Migros Fails to Resolve Transaction Issue
On June 13th, I made a purchase of 1880.47 TL at the Migros seaside branch in Samsun Atakum. I used the MoneyPay app on my mobile phone to scan the QR code and made the payment from my registered credit card within the MoneyPay application. However, the employees at Sahil Migros claimed that the transaction was not completed and proceeded to charge the same amount, 1180.47 TL, from my physical bank credit card. It has been 10 days, and neither MoneyPay nor Migros has provided a solution to this issue. Will MoneyPay compensate me for the 1880.47 TL they have held for 10 days? If I were late in payment, they would charge me late payment fees. No one is giving clear information about the matter. I have never encountered such poor customer service from MoneyPay and Migros, or any other reputable brand for that matter.
Dear Customer, Your notification submitted to Money Pay is currently under evaluation. We will get back to you as soon as possible. We wish you a happy day. MoneyPay Customer Experience Team
Dear Customer, We called you based on the notification you conveyed, but we were unable to reach you. We will call you again to provide information regarding the matter. You can convey all your complaints, suggestions, and requests regarding our products and services to us via our Call Center or by email. We wish you a Happy Day. MoneyPay Customer Experience Team
Dear Customer, We called you based on the notification you provided, but we were unable to reach you. We have sent our response to your notification to your email address. You can convey all your complaints, suggestions, and requests regarding our products and services to us via our Call Center or by email. We wish you a happy day. MoneyPay Customer Experience Team
