Brand New Mini Cooper Has Repeated Drive and Brake System Failures

I've been waiting for more than about a month, and it's unclear when it will be resolved. Because they don't know either. We buy vehicles trusting in your company's name. It happened to me, and it could happen to thousands of people reading these words and their relatives. When you pay for your vehicle and it turns out to be defective without even being able to drive it for a single day, only those who experience this trouble and stress can understand.

Our issue has been resolved. We especially want to thank Ms. İpek Ocak and Ms. Defne Kapusuz from the team at Samsun Kosifler Oto for their extraordinary support and outstanding professionalism; we are very grateful. Your contributions played a very important role in solving our problem. We truly thank you for making a remarkable difference, both as an employee of your company and as a brand we can trust. Our family is very pleased; no matter how long and difficult the process was, thanks to you, we reached a solution that satisfied us. We wish you continued success in the new year, with love!

Our issue was successfully resolved. I would especially like to thank the entire Borusan Otomotiv team, Ms. İpek Ocak and Ms. Defne Kapusuz from the Samsun Kosifler Oto team, Mr. Sergen İskender at the Trabzon Dinamik Oto authorized Mini service, and Mr. Ediz Değermencioğlu from Trabzon Kosifler Oto for their extraordinary attention, support, and outstanding professionalism. I am very grateful. Thank you so much for not leaving me alone during this difficult process and for all your attention. I truly appreciate that you stand out as both an employee of your company and as a brand I can trust. No matter how long and difficult the process was, thanks to you, we reached a solution that satisfied us. There really is no brand like Mini, you set an example for everyone. We are very pleased with our vehicle and your services. I would like to thank everyone again and wish you a happy new year in advance, wishing you success.