Tesla Refused to Refund My Deposit Despite Verbal Assurance
On February 27, 2024, at 3:35 PM, I received a call from Tesla informing me that my order date was approaching and I could no longer postpone it. I explained to the Tesla representative that I couldn’t proceed with the purchase until I sold my current car. I asked if my ₺10,000 deposit would be refunded if I canceled the order. The representative assured me that I would receive the full refund but stated that a new order would require a ₺50,000 deposit based on current prices.
Based on this assurance, I requested the cancellation of my order, confident that my ₺10,000 would be refunded. This conversation can be verified by reviewing the call recording.
On March 13, 2024, I sent an email to Tesla asking when I could expect my refund. To my shock, I received a response stating that no refund would be issued. Instead, the ₺10,000 I paid was labeled as a "processing fee." This is completely contradictory to what I was told during my phone conversation with Tesla's representative.
I feel deceived by Tesla, as my decision to cancel was entirely based on the promise of a refund. A company of Tesla’s stature misleading its customers is unacceptable. I am warning everyone around me about Tesla's lack of reliability and am relieved I didn’t spend millions on a car from such an untrustworthy company.
Order No: RN119266083
