On December 8, 2024, I placed a pre-order for a Tesla Model Y SR, paying ₺50,000 as a deposit. After speaking with Tesla's call center, I was informed that if I completed the full payment by the end of December, they would lock in the current price. However, upon reviewing my finances, I realized the next day that I couldn’t proceed with the full payment and decided to cancel my order.
Less than 24 hours had passed since placing the order, and no VIN or other details had been assigned. I emailed Tesla requesting a cancellation and a refund of my deposit. To my disappointment, Tesla refused to process the refund, citing their policies. I even followed up with their customer service by phone, but they were unwilling to help.
This lack of flexibility and customer support is unacceptable. Keeping my ₺50,000 for a single day’s pre-order without delivering anything is unreasonable. Tesla’s refusal to assist has completely deterred me from purchasing a Tesla in the future. I demand a full refund of my deposit immediately.
In November 2024, I applied for a loan through Tesla Türkiye to purchase a Tesla Model Y under my company’s name. As part of the process, a deposit of ₺50,000 was charged to my credit card. The Tesla representative assured me that I could finance 100% of the vehicle's cost, which was ₺1,890,000. Bas...
On February 27, 2024, at 3:35 PM, I received a call from Tesla informing me that my order date was approaching and I could no longer postpone it. I explained to the Tesla representative that I couldn’t proceed with the purchase until I sold my current car. I asked if my ₺10,000 deposit would be refu...
On April 19, 2024, I made a prepayment of ₺50,000 via my credit card with order number RN121511037 to purchase a Tesla Model Y on the tesla.com website. While the price of the Tesla Model Y I ordered was ₺1,791,451, on April 22, 2024, I noticed that the price of the same vehicle had increased to ₺2,...
On April 19, 2024, I made a payment of ₺50,000 using my credit card to order a Tesla Model Y on the tesla.com website. The order number is RN121512491. When I ordered the Tesla Model Y, it was priced at ₺1,791,451. However, on April 22, 2024, I noticed that the price had skyrocketed to ₺2,605,747 on...
I placed an order for a Tesla vehicle online and paid a ₺50,000 deposit. To complete the purchase, I applied for a loan through Yapı Kredi, the bank Tesla partners with. Unfortunately, my loan application was rejected, and I am now unable to proceed with the purchase. Despite this, Tesla has refuse...
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