Miele Dishwasher Racks Rusted Quickly, Replacement Costs Nearly a New Machine

I purchased a built-in Miele dishwasher from Enplus in 2015. After about two years of use, rust started to appear on the rack wires. Initially, only two wires were affected, but over time, the rust spread across all three racks and has continued to worsen each year. I’ve now been using the machine for 10 years, and the rust problem still persists. This not only shortens the lifespan of the dishwasher but has also become a health concern for my family.

When I first noticed the issue, I showed it to a Miele technician who had come to service another appliance. The technician suggested replacing the racks entirely, but when I calculated the total cost, it was nearly as expensive as buying a new dishwasher. I also contacted Miele customer service, and again, I was quoted very high prices. When I bought this machine, I chose Miele over local brands, believing it would be long-lasting and durable. However, experiencing such an issue within just two years — and being offered only costly solutions — has been very disappointing. Moreover, I’ve been using another brand’s dishwasher for 10 years without ever encountering a similar problem.

I expect Miele to replace the rusted racks of my dishwasher at a discounted rate and to take action to resolve this long-standing issue fairly.