About a week ago, I discovered rust forming on the racks of my Franke FWDS712++XS dishwasher, and it has spread rapidly in a very short time. Although I’ve owned the machine for 4 years and it's now out of warranty, I’ve always used it properly and maintained it according to the instructions. It’s extremely frustrating and concerning to now face such a major issue—rust that stains both the interior and my dishes.
Even worse, the rust transfers onto the dishes themselves, leaving visible stains and raising serious hygiene concerns. I no longer feel confident using the machine, knowing that rust exposure can be harmful to health. The entire purpose of a dishwasher is cleanliness, yet mine is now creating an unsanitary environment.
When I contacted Franke’s authorized service, I was told it was "user error" and offered an unreasonably high quote for replacement baskets. They also mentioned that the parts are not in stock and would arrive from abroad only by September, leaving me without a reliable dishwasher for months. This is unacceptable.
I’m requesting that Franke offers a discounted replacement for the rusted baskets considering the machine’s relatively recent purchase and proper use. I expect Franke to take responsibility for a quality issue like this and offer a fair resolution that reflects customer loyalty and product integrity.
My Franke FDWS712AXS dishwasher has developed peeling and rust on both the upper and lower racks, even though it has been less than five years since I purchased it. This is not acceptable for a premium brand like Franke, which I chose precisely because of its reputation for quality and durability. ...
We're having problems with rust, decay, and the baskets breaking in the Franke dishwasher model FDWS 712A++XS. We picked Franke because all the kitchen appliances in the house we bought in the residential complex were Franke. We're having issues with rust, decay, and breakage of the lower and upper...
I have been using my Franke FDWS 612 D dishwasher for about five years, and I’m extremely disappointed with its durability. After only two years of use, severe rusting began on both the upper and lower racks, and over time they have become completely corroded. In addition, the lower spray arm keeps...
I own a Franke FDWS 712 XS dishwasher, and the lower basket has completely rusted and disintegrated, which is unacceptable for a product that’s supposed to last for years. What’s even worse is that I have been waiting nearly 11 months for a replacement part from the Edremit service center, and there...
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