I purchased a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. It was delivered to my home by the service team on 10/06/2025, but the staff were unable to carry the refrigerator into the house. I then visited the Arçelik dealer and explained that the service team couldn’t bring the refrigerator upstairs, so I wanted to cancel and return the order. The lady at the store said she would prepare the necessary documents for the cancellation and send them to the bank. I left thinking the process had started, but it's been about 15 days and I haven’t heard back. Despite repeatedly calling both the Arçelik dealer and customer service, and sending several messages, I keep getting the same response: “Yes, we processed the cancellation, it’s up to İş Bank now.” I also contacted İş Bank every day to check the status, only to find out that no notification or update had been received from Arçelik. My credit card statement date is 28/06, and if the refund is not processed, I will be forced to pay for a product I never received. I feel neglected and mistreated by both Arçelik and İş Bank. If the issue is not resolved quickly, I will escalate the matter to higher authorities like Presidential Communication Center and explain my situation in full. I urgently request that the refund process be completed without further delay.
We purchased a refrigerator from an Arçelik dealer, but it wasn't cooling properly. When the technician came to inspect it, they said the refrigerant gas level was low, which was causing the cooling issue. They promised to replace the unit, and we agreed to wait for the new one. Two days passed, an...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
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