Midasbuy Took My Payment but Did Not Deliver UC to My Account

On 09/05/2025 at 03:18, I attempted to purchase the 6000+2100 UC package priced at ₺3,199.99 on the Midasbuy website for my account with ID 553***. I initially tried to pay with my credit card, but the bank kept giving error messages, so the transaction failed. Then, I completed the payment via bank transfer using Türkiye İş Bankası. However, I forgot to enter the order number 943784276*** in the payment description. I clicked the button on the website that said, “If you forgot to enter your order number, you can continue the process from here,” and proceeded accordingly. Still, no UC has been added to my account. I contacted the support center and explained the situation, and as seen in the screenshots, I received standard responses. I am requesting either a refund or that the UC be loaded to my account with ID 553***. I couldn’t resolve this issue through your platform, and it really shouldn’t be this difficult.