MG HS Gearbox Failure at 4,000 km Raises Serious Safety Concerns
I purchased an MG HS, and within only 6 months and 4,000 km of use, I experienced a transmission failure twice, and the problem repeated. Despite this serious malfunction, the authorized service did not show sufficient care, and the company did not stand behind the vehicle. On the third occurrence, the vehicle broke down completely on the road and was towed to the authorized service in Van, where it has been waiting for 30 days, and the problem has still not been resolved. During this period, I contacted MG customer service and the related parties multiple times. Each time, I was given only vague responses such as “we are interested, we are checking,” but no concrete solution, clear information, or definitive repair has been provided. Having a vehicle with a transmission failure at 6 months and 4,000 km and then leaving it in service for 30 days without a solution is, in my opinion, neither normal nor acceptable, and it creates a serious safety concern for me. Due to the repeated malfunction, the long service period without resolution, and the loss of trust I have experienced, I no longer want to use an MG vehicle. I request a full refund for the vehicle and termination of my relationship with the brand. I expect MG to urgently take responsibility for this situation and to complete the refund process as soon as possible.
The customer has been contacted and the necessary information has been provided. MG Turkey Customer Service
Yes, contact was made. They said again that they will solve the problem and deliver the vehicle. No detailed information. This has been said for 30 days already. My complaint is very clear. I no longer want to drive an MG brand vehicle. I will provide information again here about how the legal procedures work so that everyone reads user experiences before buying, learns about the brand's customer relations, service competence, and warranty-covered services, and then makes a decision. I have also sent the issue, with all details, directly by email to MG headquarters in England and China.
There is no progress, we haven't gotten anywhere, it's still ongoing. We keep calling customer service; we want a contact person, someone knowledgeable, someone who will give us information. They put a note in front of a customer service representative saying there's a message for you, that they will deliver the car as soon as possible, but they absolutely did not approve my request for a vehicle exchange. They can't help in any way, we can't find any contact person at all. My car is definitely there, with everything dismantled except the engine, waiting in the service bay. The service has no information, zero technical knowledge. Let them stop trying to repair the car they produced themselves; they haven't even been able to diagnose the fault. MG is a regret, don't even go near it. I bought a brand‑new car and I'm embarrassed; they don't even give me information about what's wrong with my car. The car just sits in the service, no one does anything, no solution, no contact person. If anyone wants to throw money away, go ahead and buy it.
After my car stayed in service for 56 days, I finally received it on January 19. On January 20, while driving around noon, it broke down and the fault light came on. When I spoke with the service staff, they said snow had gotten into a sensor, but there is no snow, no rain, nothing here, so my problem persists. The service and the staff did nothing. We already waited 55 days because the car's fault light wouldn't turn off. On the 56th day they performed a software update, turned off the light, and handed the car back to me. I am now stranded on the road with my family, and the suggested solution is to go back to the service and get another update. If you buy a car from MGM Marc, you will have to go to a service every 500 km—don’t buy it, don’t get one, stay away. Our legal fight over this issue is ongoing.
Update As a result of lengthy discussions and individual efforts during the complaint process, a vehicle exchange was carried out and I received my new vehicle today. However, we had to fight hard to reach this point. During the vehicle exchange, additional payments were demanded from me, and despite the hardship we endured, no approach was taken to compensate for this situation. Considering the financial and emotional strain experienced throughout the process, this is particularly disheartening. Therefore, I do not intend to use the vehicle I have received. I would like to explicitly state that I will sell it as soon as possible and I do not wish to drive an MG brand vehicle again or have any dealings with MG in any way. Due to the grievance we have suffered, we continue to assess our legal rights and will keep taking the necessary steps within the legal process.
