I Got Locked Out of My MEXC Futures Account and Can’t Access My Funds for 30 Days

While actively trading futures on MEXC, I suddenly found my account restricted without warning. When I contacted support, they told me my account was under review and that the investigation would take 30 days. During this period, I am completely unable to withdraw funds, place orders, or make any kind of transactions. That’s a full month of having my assets frozen without any specific explanation.

They suggested that my frequent trades may have triggered the review, but that’s a normal part of trading, especially when the coin is volatile. Isn't that exactly when a trader should act? My balance isn’t nearly large enough to manipulate markets, and all of my trading history looks completely normal. I even recorded and reviewed it myself—nothing suspicious.

When I asked if the review could be resolved sooner, they told me the 30-day period was fixed. I still don’t know for sure if my account or funds are safe. This kind of uncertainty, especially with no communication from support, is unacceptable for a financial platform.

I need MEXC to clarify what’s going on, ensure my funds are secure, and expedite the review process. I deserve transparency and control over my own money.