While actively trading futures on MEXC, I suddenly found my account restricted without warning. When I contacted support, they told me my account was under review and that the investigation would take 30 days. During this period, I am completely unable to withdraw funds, place orders, or make any kind of transactions. That’s a full month of having my assets frozen without any specific explanation.
They suggested that my frequent trades may have triggered the review, but that’s a normal part of trading, especially when the coin is volatile. Isn't that exactly when a trader should act? My balance isn’t nearly large enough to manipulate markets, and all of my trading history looks completely normal. I even recorded and reviewed it myself—nothing suspicious.
When I asked if the review could be resolved sooner, they told me the 30-day period was fixed. I still don’t know for sure if my account or funds are safe. This kind of uncertainty, especially with no communication from support, is unacceptable for a financial platform.
I need MEXC to clarify what’s going on, ensure my funds are secure, and expedite the review process. I deserve transparency and control over my own money.
My MEXC exchange account has been frozen without any detailed explanation, supposedly due to a control mechanism review. While I understand that trading may be restricted during a review, blocking my withdrawals is completely unacceptable! When I contacted live support, they told me the review proc...
Out of nowhere, MEXC suddenly locked my account, blocking me from trading, withdrawing, or making any transactions. No prior warning, no explanation—just a notification that my account is under review for 30 days. This is an unreasonably long time, especially when I urgently need access to my funds....
I trade only manual leveraged positions on the MEXC exchange—never once have I used a trading bot—yet my account was suddenly blocked without warning. I still have 7,000 USDT locked inside, and now I can’t withdraw funds, open new trades, or even cancel existing orders. The platform claims my accoun...
I trade exclusively in ETH on the MEXC exchange, and for the last three to four months I haven’t even moved new funds in or out. Yet MEXC’s so-called account-control mechanism suddenly froze my profile without warning—even though I’ve done nothing that could be flagged as suspicious. Now every featu...
I submitted a withdrawal request of $2,100 from my MEXC exchange account to my crypto wallet, but it has been almost a month, and the transaction still hasn’t been completed. On top of that, my account has now been restricted. When I contacted customer support, they first told me to wait for a month...