My MEXC exchange account has been frozen without any detailed explanation, supposedly due to a control mechanism review. While I understand that trading may be restricted during a review, blocking my withdrawals is completely unacceptable!
When I contacted live support, they told me the review process could take up to 30 days. However, after checking complaints on other platforms, I discovered that MEXC has arbitrarily extended this period to 180 days for some users. Preventing users from accessing their own funds for months is completely unfair and creates serious financial hardship.
MEXC customer support provides vague, unsatisfactory responses with no clear reason or resolution. Freezing accounts for extended periods without transparency is completely unacceptable. I demand a clear timeline and a fair review process! At the very least, withdrawals should be allowed while the review is ongoing. MEXC must adopt a fairer and more transparent approach to avoid violating users' rights and damaging investor trust. This practice must change immediately!
While actively trading futures on MEXC, I suddenly found my account restricted without warning. When I contacted support, they told me my account was under review and that the investigation would take 30 days. During this period, I am completely unable to withdraw funds, place orders, or make any ki...
MEXC Exchange unfairly blocked my account, and I cannot access my assets for 30 days. At the end of 30 days, another 30 days can be added for transaction review. It's not a 30-day process. Investors trying to withdraw their funds from the exchange have their accounts blocked. This exchange is engagi...
MEXC has unfairly frozen my account balance under the so-called “risk control” process, and I’ve been told that they can hold my funds for up to one year without justification. This is completely unacceptable and has caused me serious financial inconvenience. Under the pretext of risk control, MEXC...
Out of nowhere, MEXC suddenly locked my account, blocking me from trading, withdrawing, or making any transactions. No prior warning, no explanation—just a notification that my account is under review for 30 days. This is an unreasonably long time, especially when I urgently need access to my funds....
I have been locked out of my MEXC account due to a so-called risk control review. They requested proof of address, ID verification, and a selfie with a handwritten note, which I promptly submitted. Initially, MEXC claimed the review would be completed quickly once I provided the documents. Now, I’m...