After a minor incident where I bumped into a curb in a parking lot, I delivered my car to Çorlu Mengerler Mercedes Authorized Service. Despite my high confidence in the Mercedes brand and my expectations, I have not been able to retrieve my car for over 60 days, and there is no clear information on when it will be repaired and returned. Moreover, I have not been provided with a replacement vehicle during this time. I have been using my car for over 10 years and always felt secure under the Mercedes guarantee. However, this experience has shown that this confidence may not be justified. I have been waiting for over 60 days for a part due to a minor accident, and despite numerous discussions, I have not received a satisfactory resolution regarding a replacement vehicle. I share my deep disappointment with the Mercedes brand's assurance and quality standards. There is a lack of clarity regarding the status of the necessary spare part for my car's repair, and I continually encounter information gaps in my communications with customer service. Due to this experience, I advise other consumers considering entrusting their vehicles to a Mercedes authorized service to take note of this situation and take necessary precautions to avoid similar issues. I believe the problem lies not with the authorized service centers but with the challenges in parts procurement at Mercedes Turkey. I hope for an immediate resolution of this matter and encourage a more transparent and customer-focused service approach towards other consumers.
I delivered my vehicle to the Mengerler Mercedes dealership in Samsun, Turkey after my accident. It has been said that parts will come from Germany for exactly 3 months, but there is no progress. My vehicle is waiting in the service. They keep saying that there is a problem in the supply chain. They...
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for December 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appoi...
On January 22, 2025, the water pump of my Mercedes-Benz C 180 was replaced at İstanbul Has Otomotiv, and I have all the invoices related to this service. Despite being replaced at an authorized service center earlier this year, the same part failed again shortly after. All maintenance on my vehicle ...
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