Mercedes-Benz: Unprocessed Refund And Customer Representative Inconsistencies
I canceled the vehicle reservation I made on 20/09/2023 with the sales transaction number TR2310039161 on 13/10/2023. Despite their initial promise of refunding within 20 business days, they have not refunded my money, and each time I contact customer service, they provide different explanations. The refund period, initially stated as 20 business days, was later extended to 30 days and then to 30 business days. They are withholding my money without providing the promised service, charging me 300-400 TL per day. Today, I have granted power of attorney to my lawyer as I have no other option but to pursue a legal path to obtain the refund. Dealing with Mercedes Turkey has been regrettable. I will never buy a car from them again; they are nothing but scammers.
Dear Customer, We are happy to assist you with all matters related to our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the issue you mentioned. We kindly ask you to communicate all your requests and complaints. We will carefully review all matters you bring to our attention and get back to you as soon as possible. Sincerely, Mercedes Benz Automotive Trade and Services Inc.
Hello, you will continue with my lawyer; I can't deal with you any longer.
"Day 33, they still continue to hold my money hostage. I think we were scammed."
I think they stole my money, friends. No one is calling or asking, they are not refunding my money. Mercedes is committing theft, don't get involved at all, let it stick in your throat, thieves!
It's been 47 days and still no refund. I'm now convinced that they stole my money. We are filing a lawsuit. May it be forbidden and poison to all of you.
