I am a Memrise Pro subscriber, and my subscription is still very recent. Despite having an active paid membership, the Memrise app is currently completely unusable. The application will not open at all, and it either fails to launch or crashes immediately.
I have already installed the latest available update and followed the basic troubleshooting steps expected of a user, but the issue has not been resolved. At this point, I am paying for a premium service that I cannot access or use in any way.
This situation is extremely frustrating, especially since the subscription is new and I signed up with the expectation of uninterrupted access to the Pro features. I am requesting that this issue be investigated and fixed as soon as possible, or that I be provided with a refund or appropriate compensation if the service cannot be restored promptly.
I’m a Memrise Premium subscriber, and for the past three weeks, the videos on the iOS app have never worked properly. Despite sending multiple emails and reaching out to Memrise via Instagram and X (Twitter), I haven’t received any response at all. Their customer support has been completely unrespo...
I purchased an annual subscription to the language learning app Memrise, but the experience has been frustrating. While using the app, it suddenly crashed, and when I logged back in, my subscription appeared to have ended prematurely. Despite paying for a full year, I no longer have access to the pr...
While searching for educational English programs, I came across Memrise. Upon logging in, I received an offer for a 1-month Pro subscription at $22. However, as soon as I proceeded, ₺782 was instantly deducted from my account. I exited immediately, but the cancellation didn’t process, and now my sub...
I purchased a Memrise Pro lifetime membership in February or March 2025 through iOS. The subscription was linked to my account: Se**********@gmail.com**. However, when I try to log in to the app on my iPhone 15 Pro (iOS 18.7.1), I constantly get the error message “Something went wrong, please try a...
My Memrise subscription that I purchased last year is scheduled to expire as of tomorrow, but the new subscription fee was charged to my account 24 hours in advance. Until the charge went through, I received no notification at all indicating that my subscription was about to end. I only realized wha...
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