Meditopia Wellnesspass Charges $60 Monthly Fee Despite Zero Booking Availability

I am a broad-tier subscriber to the Meditopia Wellnesspass. Since April 2026, I have been trying to book appointments at partner facilities included under the Wellnesspass; however, despite hundreds of locations listed, I am consistently unable to find any available slots. Nevertheless, I am charged 2,100 TRY every month, and the service provided falls drastically short of what I pay for.

The company only communicates through its customer happiness team via email, providing no contact phone number whatsoever. Unable to reach anyone by phone, I am forced to communicate through endless email threads. Despite repeatedly reporting that I cannot access facilities or secure appointments, I receive no clear or solution-oriented feedback.

For one specific facility that I use regularly, I requested an increase in my usage allowance to compensate for my inability to secure bookings at other locations. However, each time I receive the exact same template response with zero individualized assessment. The approach of the customer happiness team neither generates solutions nor seems intended to ensure genuine satisfaction.

Regarding my broad-tier Meditopia Wellnesspass membership, I demand either genuine, accessible booking availability for listed facilities or an increase in my usage rights for the facility I actively use, as well as the provision of a phone-based customer service channel.