Meditopia Wellness Pass Unilaterally Downgrades Silver Tier Facility Benefits

I purchased the Meditopia Wellness Pass Silver package through my company on February 1, 2026, specifically to access the Balat Rowing and Canoeing Club. The primary reason I chose this package was that the Balat Rowing and Canoeing Club was explicitly listed within the coverage of the Silver plan.

However, following my purchase, the Balat Rowing and Canoeing Club was moved from the Silver plan to the Gold plan without obtaining my consent. I only discovered this while attempting to check in at the venue with an active reservation. Naturally, since I already had a valid booking, I do not verify "which plan this club belongs to" every single time. With this unilateral change, the access right I paid for during purchase was effectively revoked. Furthermore, in order to row under the Silver plan now, I am expected to travel to Sakarya Serdivan or Sapanca.

Although I submitted my objection regarding this issue via email and written support, I was offered no assistance whatsoever and was brushed off with excuses citing "operational circumstances." Unilaterally altering pre-purchased rights constitutes both significant hardship and a major unfairness. Such changes were never mentioned during the corporate presentation provided to our company; on the contrary, we were told that we could even suggest locations we liked for potential partnerships. Despite this, removing clubs overnight—and eliminating almost all rowing clubs from the Silver plan—directly contradicts the terms presented at the time of purchase and leads to a severe loss of consumer rights.

I find it completely unfair that the package content was altered unilaterally to the detriment of the user, causing a loss of rights after the purchase was completed. My demand is clear: either restore the Silver plan locations to match the coverage active on my purchase date, or if this is deemed impossible, set a minimum monthly allowance of at least 10 entries for Silver plan users at these rowing locations and protect this right moving forward.

Regarding my membership account #4Voxozs7Z on Meditopia, I demand that the hardship I have experienced be resolved and that the terms offered to me at the time of purchase be fully honored.