On July 24, 2025, the Samsung WW90DG6U25LE washing machine I purchased from Media Markt was delivered with a broken top cover and a detached display. I noticed the issue immediately after receiving the product and contacted Samsung service. The service team inspected it, confirmed it had severe shipping damage, and issued a report. However, there was no damage to the packaging, and I have camera footage as proof. The team blamed the shipping company but refused to assist with replacing the product and left without offering any solution. I have both the service report and the invoice. My order number is 267547867. I have been left in a difficult situation due to the product being delivered in this condition and the lack of resolution from the service team. I request a replacement of the product and ask for a prompt response regarding this matter.
We bought a Samsung washing machine from Media Markt. On the way to our house, the machine's inner part got dented, which made it stop working. We sent a technical service report to Samsung's authorized service to let them know about this problem. But Samsung headquarters said we couldn't get a new ...
The Samsung brand washing machine, still under warranty, that I bought from the media market a year ago, broke down about 1.5 months ago. When I called the service, they said that a small part needed to be changed and that they would order the part and then come to pick up the machine. One week and ...
On November 29, 2024, I purchased a washing machine from the Samsung store at Marmara Forum. The product arrived damaged on December 2, 2024. The auth...
I bought a Samsung washing machine with a dryer built-in on October 18, 2021. The model number is WD10T654DB**. But I never got the bill, even though I asked for it more than once. I asked for the e-invoice to be sent to me via email after I got the delivery note. They said they would send it, but I...
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