I’ve been using Maybelline’s Instant Age Rewind Eraser Concealer, shade 1, for years and have never had any issues before. On September 26, 2025, I ordered the same product in the same shade from Hepsiburada. When my order arrived, I opened the concealer to use it, but the shade turned out to be extremely light and almost white. This is the first time I’ve ever encountered such a problem.
The product’s packaging looks completely normal — there’s no sign of damage, tampering, or counterfeit. The only issue is that the color is much lighter than the one I’ve always used. I bought two pieces and tested one of them. I’d like to return both products, including the one I opened. I tried contacting Maybelline customer service, but I couldn’t reach anyone. I paid by credit card, spending a total of ₺602.88.
I request the return and refund of both products, including the one that has been opened, and I ask for assistance in resolving this issue as soon as possible.
I ordered the Maybelline Eraser concealer in shade 01 a week ago. The order number is 2010550009. The product came on time, but the packaging was not great. It wasn't put in a box; instead, it was just wrapped in plastic inside the delivery package. I opened the product and realized that even though...
I have been a long-time user of Maybelline Fit Me Concealer in shade 15, and I have purchased this same shade many times without issue. On Friday, August 22, I bought the same shade (15) from the Gratis store in Markantalya Mall, Antalya. However, when I returned home and tested it, I noticed that t...
On May 25, 2025, I purchased a Maybelline concealer from the Forum İstanbul shopping mall. When I got home and opened the product to use it, I was shocked to find that it had clearly been used before. The applicator brush barely picked up any product, and the container felt almost completely empty—a...
I have been using the Maybelline Eraser concealer (shade code 00, the lightest tone) for a long time. When I first purchased it, the applicator worked smoothly. However, in later purchases, I noticed a recurring issue: after twisting the applicator, the product flow does not stop properly, and too m...
Hello, I have light wheat-toned skin and clearly explained this to the store staff when asking for help choosing a shade of Maybelline Eraser concealer. The employee confidently recommended shade 02 Nude, assuring me it would match my skin tone. Trusting their expertise, I bought it. But when I got...
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