On May 25, 2025, I purchased a Maybelline concealer from the Forum İstanbul shopping mall. When I got home and opened the product to use it, I was shocked to find that it had clearly been used before. The applicator brush barely picked up any product, and the container felt almost completely empty—as if it had already been used up by someone else. For a brand like Maybelline, this is unacceptable.
I paid full price expecting a brand-new product, not a used one. There was no protective seal on the concealer either, which raises serious hygiene and safety concerns. How does a product like this even end up on the shelf for sale?
I’m extremely disappointed and feel cheated. I demand that Maybelline investigate this issue and either replace the product or issue a full refund immediately. Customers should not have to worry about the hygiene or authenticity of the cosmetics they buy—especially from such a well-known brand. Please take action and resolve this issue without delay.
I purchased a Maybelline eyeliner just 15 days ago, and to my complete disappointment, it was already dried out before I could even use it once. I paid ₺750 for this product, expecting it to be fresh and functional—not useless from the start. This is completely unacceptable for a well-known cosmetic...
I bought a Maybelline mascara just a week ago, thinking I was getting a quality product. But when I opened it, I was completely disappointed—it was dried out, clumpy, and looked like it had already been used. The formula was thick, barely spreadable, and the wand was coated in a way that made it imp...
On June 26, 2025, I purchased the Maybelline New York The Falsies Surreal Mascara from Migros. When I opened the product, I was shocked to find that there was no brush inside the tube—just an empty cap and mascara-filled bottle. I honestly couldn’t believe it. How does a product leave the factory li...
I purchased a Maybelline concealer, expecting the quality the brand promises—but the product turned out to be completely clumpy and unusable from the very first application. Despite the packaging being fully intact, the formula inside was clearly defective. It did not blend, looked patchy on the ski...
Today, I purchased the Maybelline lipstick in shade 630, and when I got home and opened it, I was disgusted to find that it had already been used. Even worse, someone had the audacity to re-seal it with tape after use, trying to pass it off as new. Whether it was done by a customer or someone worki...
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