On June 26, 2025, I purchased the Maybelline New York The Falsies Surreal Mascara from Migros. When I opened the product, I was shocked to find that there was no brush inside the tube—just an empty cap and mascara-filled bottle. I honestly couldn’t believe it. How does a product leave the factory like this? This is clearly a major manufacturing defect, and it’s the first time I’ve ever experienced something like this with any brand.
I now have a completely unusable mascara that I paid for, and I’m left feeling disappointed and inconvenienced. I expect Maybelline to take this issue seriously and offer a replacement or refund for the ₺ I spent. No customer should be paying for a product that’s incomplete.
I also urge the company to investigate how this quality control error happened to prevent others from dealing with the same issue. Please resolve my complaint as soon as possible.
I purchased a Vinyl Lipstick from Maybelline New York, and I’m extremely disappointed with what I received. When I opened the product, there was no actual lipstick inside—just a bit of clear gloss-like residue that didn’t provide any color. Even worse, the applicator brush was completely dry, as if ...
On May 25, 2025, I purchased a Maybelline concealer from the Forum İstanbul shopping mall. When I got home and opened the product to use it, I was shocked to find that it had clearly been used before. The applicator brush barely picked up any product, and the container felt almost completely empty—a...
I bought a Maybelline mascara just a week ago, thinking I was getting a quality product. But when I opened it, I was completely disappointed—it was dried out, clumpy, and looked like it had already been used. The formula was thick, barely spreadable, and the wand was coated in a way that made it imp...
I was about to use my Maybelline New York Lash Sensational mascara when I saw something absolutely unacceptable—a thin, medium-length strand of hair inside the tube. I was shocked and disgusted. This is a mascara meant for your eyes, one of the most sensitive areas of the body, and it had a foreign ...
On 06.09.2025, I purchased a Maybelline Bubble Mascara from Hepsiburada. After only 6–7 uses, the product became defective. The stopper that scrapes excess product from the brush completely came off and sank to the bottom of the tube. As a result, every time I pull the brush out, it comes out overly...
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