On 06.09.2025, I purchased a Maybelline Bubble Mascara from Hepsiburada. After only 6–7 uses, the product became defective. The stopper that scrapes excess product from the brush completely came off and sank to the bottom of the tube. As a result, every time I pull the brush out, it comes out overly wet, making the mascara impossible to use and causing clumping. I have always stored the mascara properly and never exposed it to unsuitable conditions, so the issue clearly stems from a production defect. Since the return or exchange period has already expired, I did not contact customer service.
However, I am extremely disappointed that such a problem arose so quickly with a brand like Maybelline. I request that my complaint be resolved by either replacing this defective mascara or providing me with another product. I also urge Maybelline to ensure stricter quality checks so that customers do not encounter such defects after only a few uses.
On June 26, 2025, I purchased the Maybelline New York The Falsies Surreal Mascara from Migros. When I opened the product, I was shocked to find that there was no brush inside the tube—just an empty cap and mascara-filled bottle. I honestly couldn’t believe it. How does a product leave the factory li...
A few months ago, I purchased Maybelline Sky High mascara from an online marketplace during a discount sale, and I decided to stock up because it was a great deal. However, when I opened one of the mascaras a few days ago, I was shocked to find it completely dried out. I have been a loyal user of Ma...
I bought two of the new Maybelline Sky High Waterproof Mascaras, expecting quality from a brand I’ve trusted for years. But within just one week, the product completely dried out, and worse, it caused my eyelashes to fall out in clumps. This has been a truly upsetting experience. The mascara tube f...
I bought a Maybelline mascara just a week ago, thinking I was getting a quality product. But when I opened it, I was completely disappointed—it was dried out, clumpy, and looked like it had already been used. The formula was thick, barely spreadable, and the wand was coated in a way that made it imp...
I recently purchased the Maybelline Firework mascara from Gratis, and I’m extremely disappointed with the product quality. The brush is clearly defective, and the tube’s inner wiper—the part that removes excess product from the brush—is not properly placed. It’s positioned differently compared to my...
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