Brand Overview: Maya
Maya is a leading digital banking and mobile financial services platform based in the Philippines. Previously known as PayMaya, the brand underwent a major overhaul and rebranding in 2022 to become an all-in-one money application. The company is operated by Maya Innovations Holdings, formerly known as Voyager Innovations, Inc., and was originally founded in 2013.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: (+632) 8845-7788 or 1-800-1084-57788 (domestic toll-free in the Philippines)
Industry and Operations
Maya operates in the financial technology and digital banking sectors. It provides a comprehensive financial ecosystem designed to make digital banking and payments highly accessible for both everyday consumers and enterprise businesses.
- Mobile e-wallet for everyday transactions, bills payment, and money transfers
- High-yield savings accounts and time deposits powered by Maya Bank
- Consumer credit, personal loans, and business financing options
- Cryptocurrency trading and digital investment features
- Payment gateway integration and point-of-sale (POS) solutions for merchants
User Sentiment
Many users report experiencing significant frustration regarding the app's technical stability and the overall efficiency of its customer service. The most common complaints highlight extended waiting periods for dispute resolutions and sudden problems with accessing personal funds.
- Poor customer service responsiveness, with users finding it difficult to reach live agents or get ticket updates.
- Unexpected account restrictions, suspensions, or accounts being flagged as dormant without clear justification.
- Floating funds and cash-in glitches where money is deducted from a linked bank account but fails to reflect in the Maya wallet.
- Technical bugs during the account recovery process, including password reset failures and facial recognition errors.
- Slow investigation processes and delayed refunds concerning unauthorized transactions or compromised accounts.
Share Your Experience
If you have experienced issues with Maya, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.