I lost my Maya Mobile connection abroad—what can I do?

If you lost your Maya Mobile connection abroad,

Check your eSIM settings first;

• Verify:
– Your Maya eSIM is turned on
– Maya is selected for Cellular Data
– Your phone is carrier-unlocked
– Your destination is covered by your plan

Maya says the eSIM should be switched on when you arrive and selected for cellular data. It currently supports 165+ countries.

Try:
– Turn Airplane Mode on and off
– Restart your phone
– Check that cellular data and data roaming are enabled for the Maya eSIM
– Make sure your plan has not expired

Gather evidence;

• Save screenshots showing:
– Your Maya eSIM settings
– The loss of connection
– Your active plan and expiry date
– Any error messages

Contact Maya Support through its 24/7 WhatsApp support or submit a support request.

If Maya does not restore your connection, consider filing a complaint on Xolvie to pursue a resolution.